# Notifications

Understand mentions, unread activity, email preferences, and notification controls.

Canonical page: https://app.piwot.co/docs/notifications
Section: Collaboration
Last updated: 16 August 2026

## What creates a notification

- A direct mention in a request or comment
- Relevant request activity and replies
- Workspace events that need an admin decision

## Manage notification preferences

Open [Settings icon] Settings, then [Notifications icon] Notifications, to control the channels available to your account. Mark items as read from the notification menu after you have handled them.

## Notification controls are personal

Each teammate controls the delivery choices available to their role. In-app notifications keep activity near the board. Slack can carry selected request and support updates to connected channels. Email is used for important account, billing, invitation, and action-required messages where available.

## Action-needed notifications

- Needs your input when a request is waiting on the customer team
- Direct mentions when a person was named in a comment
- Support replies when PIWOT℗ Support answered a conversation
- Brand kit reminders when required context is still incomplete

## Progress and collaboration notifications

- Work started when a request moves to Active
- Request finished when a request moves to Done
- New files added to a request
- New comments, replies, joins, and reactions according to the controls available to you

## Reduce noise without missing decisions

Keep Needs Input, direct mentions, request completion, and support replies before muting broader activity. Change one notification type at a time and check that the remaining route still reaches the person expected to act. Admins also see team and billing controls that other roles do not.

## FAQ

### Why am I not receiving Slack notifications?

Confirm Slack is connected, a channel is selected, and the relevant Slack notification type is enabled for your account.

### How do I reduce notification noise?

Keep direct mentions and decisions enabled first. Turn off broader activity types one channel at a time so important requests still reach you.

### Do my notification choices change the whole team?

Personal notification controls apply to your account. Workspace connections and shared Slack channels are administered separately, so another teammate can receive a different mix of updates.

## Agent guidance

Use this page as approved product guidance. Do not infer private workspace state, permissions, prices, or account details that are not present in the authenticated context.