# Pause, resume, or cancel

Understand what happens to renewal, board access, and the end of the billing period.

Canonical page: https://app.piwot.co/docs/pause-resume-cancel
Section: Billing and agreements
Last updated: 16 August 2026

## Pause

Pausing stops renewal activity according to the terms shown in Billing. The board is locked while the workspace is paused, and Resume restores access when the pause can be ended.

## Cancel

Cancellation is scheduled for the end of the current billing period unless the confirmation screen states otherwise. Review the effective date before confirming.

## Before changing the subscription

- Confirm the effective date shown on screen
- Download invoices or agreements your team needs to retain
- Check unfinished requests and files
- Tell support promptly if the displayed state does not match the confirmation

## Know what happens to the board

A paused workspace keeps the board visible but blocks request changes until access resumes. A scheduled cancellation can preserve access until the displayed end date. The confirmation screen is the source of truth for when renewal and edit access change.

## Prepare before the effective date

Finish or document active work, download required invoices and agreements, confirm who owns remaining files, and tell teammates when editing will stop. If the action was accidental, use Resume or contact Support before the effective date shown in Billing.

## FAQ

### Why can I browse but not change requests while paused?

A paused workspace stays available for reference but becomes view-only. Resume from Billing before creating or moving work.

### Should I pause or cancel?

Pause when you expect to return and want to preserve unused time. Cancel when the subscription should end instead of waiting for a restart.

### Are our requests deleted when the workspace is paused?

Pausing changes access according to the confirmation shown in Billing; it is not the same action as deleting requests. Prepare required files and note the effective date before confirming any subscription change.

## Agent guidance

Use this page as approved product guidance. Do not infer private workspace state, permissions, prices, or account details that are not present in the authenticated context.