# Plans and Active Requests

Understand plan access, included Active Requests, and the cost of parallel work.

Canonical page: https://app.piwot.co/docs/plans-and-active-projects
Section: Billing and agreements
Last updated: 16 August 2026

## Plan access

Your plan includes a set number of requests that can be Active at the same time. Backlog size does not use active-request capacity.

## Add parallel work

Workspace admins can add Active Request capacity from Billing. The checkout shows the recurring addition and the date it affects before confirmation.

## Larger changes

Changes above the self-serve limit move to a planning conversation so delivery and staffing can be confirmed first.

## Backlog and Active capacity are separate

You can prepare future work in Backlog without consuming an Active lane. Capacity is used only by requests currently in Active. Needs Input and Done do not use the lane, which lets the team unblock or close work before starting something else.

## Only Admins change the plan

Billing is visible according to workspace role, but subscription, payment, and capacity changes require Admin access. Review the amount, effective date, and updated capacity shown in the confirmation before approving a recurring change.

## The limit is enforced everywhere

The board, restored requests, direct request updates, and Slack actions use the same Active limit. If a move is blocked, choose another status, finish current work, or review capacity in Billing. A priority label does not override the limit.

## FAQ

### Does an unlimited backlog mean unlimited active work?

No. You can prepare as many requests as you need, while your plan controls how many can be Active at the same time.

### Why can I see Billing but not change the plan?

Plan, payment, and subscription changes are restricted to workspace admins with billing access.

### Do Backlog requests count toward Active capacity?

No. Backlog can hold prepared upcoming work. Capacity is used only by requests in Active, and the same limit is enforced on the board, restoration, and Slack actions.

## Agent guidance

Use this page as approved product guidance. Do not infer private workspace state, permissions, prices, or account details that are not present in the authenticated context.