# Service Agreements

Review the agreement, understand the signature record, and download the signed document.

Canonical page: https://app.piwot.co/docs/service-agreements
Section: Billing and agreements
Last updated: 16 August 2026

## Before payment

Checkout presents the Service Agreement before payment when a signature is required. The signer confirms their legal name, authority, and acceptance.

## Signature evidence

The agreement record includes the accepted terms version and signature evidence needed to reproduce the signed PDF and audit trail.

## Find the agreement

Workspace admins can review agreement status and download the signed document from Billing, in the area shown for invoices and agreements.

## Confirm signer authority

The signer should use their real legal name and confirm they are authorized to accept the agreement for the customer organization. If the wrong company or person appears, stop before payment and correct the checkout details rather than signing an inaccurate record.

## The signed record is reproducible

PIWOT℗ stores the accepted terms version, document identifier, signature evidence, and commercial details needed to reproduce the signed PDF and audit trail. A shared preview link can be reviewed before signing without exposing checkout details in the URL.

## Download and retain your copy

Admins can find the agreement in Billing and download the available signed PDF. Keep the document with the organization's other procurement records. Contact Support if the agreement status and payment state do not agree.

## FAQ

### Why is the workspace asking for a signature before payment?

The Service Agreement is a separate checkout step. Review it, confirm the signer name, and sign before continuing to payment.

### Who should sign the Service Agreement?

Use a person authorized to accept the agreement for the customer organization. The signer name, email, time, and document record become part of the retained evidence.

### Can a signed agreement be edited in place?

Treat the signed document as a fixed record. If legal or commercial terms must change, contact Support or the account team so the correct replacement process can be used.

## Agent guidance

Use this page as approved product guidance. Do not infer private workspace state, permissions, prices, or account details that are not present in the authenticated context.