# Upgrades, trials, and access states

Know what changes after an upgrade, conversion, pause, cancellation, or missing workspace state.

Canonical page: https://app.piwot.co/docs/upgrades-trials-and-access-states
Section: Billing and agreements
Last updated: 16 August 2026

## Add Active capacity

Billing shows the included capacity and any added Active Requests. Review the recurring amount, applicable date, and service coverage before confirming an addition.

## Move to a larger plan

A larger plan can change capacity, service coverage, review cadence, or support. The confirmation screen is the source of truth for what changes and when the new terms take effect.

## Understand the access gate

- Active subscription: the board and workspace actions are available for your role
- Paused subscription: the board remains visible but request changes are blocked
- Canceled or missing workspace: Billing or resubscription may be required before the board opens
- Non-admin member: request work may remain available while billing controls stay read-only

## Read the effective state, not only the plan name

An active, paused, canceled, trial, or incomplete workspace can expose different actions even when the plan label looks familiar. The Billing confirmation and access message explain whether the board is editable now, scheduled to change later, or waiting for payment or account setup.

## Before asking Support

- Confirm the workspace and signed-in account
- Check whether you are an Admin
- Note the plan or access message shown on screen
- Record the effective or renewal date
- Include the order or invoice reference without sharing payment credentials

## FAQ

### Why did an upgrade not unlock every control for me?

Plan access and account role are separate. The workspace can gain capacity while billing and administration controls remain limited to admins.

### What happens when a trial or access period ends?

Read the access message and Billing state shown for the workspace. Editing can be limited until payment or subscription setup is completed, while the exact next action depends on the current state.

### Why does Billing show a future effective date?

Some changes apply at renewal or another stated date. Review the confirmation for the recurring amount, capacity, and effective date before assuming the board should change immediately.

## Agent guidance

Use this page as approved product guidance. Do not infer private workspace state, permissions, prices, or account details that are not present in the authenticated context.