Why is the request order different in list view?

List view keeps Active work prominent and can apply the selected sort. Return to Default when you want the board order chosen by the team.

Why did a request disappear after I searched or sorted?

Search and sort change the current view, not the request status. Clear the search and return to the default sort before checking Trash or assuming the request was removed.

Does switching between Board and List move any work?

No. Both views show the same requests and statuses. Board is better for flow and drag-and-drop; List is denser for scanning and opening a specific request.

Board, list, search, and sort

Choose a view

Board view shows the full status flow and supports drag-and-drop movement between columns. List view is denser, keeps Active work prominent, and is often easier to scan on a smaller screen.

Find a request

01Open Search from the request toolbar or use the command shortcut shown in the field.
02Search by request title, service, client context, or another visible identifier.
03Choose the matching result to open the exact request.

Sort without changing status

Default keeps the board order chosen by the team
Last activity brings recently changed requests forward
Urgency groups higher-priority work first
Sorting changes presentation, not the request status

Board and list answer different questions

Board view makes flow and Active capacity visible. List view is better when you need to scan more requests, compare metadata, or work on a smaller screen. Switching views does not change request status or ownership.

Search and sort are temporary views

Search narrows the visible requests by useful matching text. Sort changes the display order using the available option, but does not move a request between Backlog, Active, Needs Input, and Done. Clear the search before assuming a request was deleted.