Slack

A PIWOT℗ workspace Admin connects Slack from Settings, then Connections. The authorization screen shows the Slack workspace and permissions being approved. One Slack workspace can be linked to one PIWOT℗ organization at a time, which prevents one team's channels from exposing another team's board.

Select a channel, then use Save channel + test. PIWOT℗ saves the channel and posts a test message so you know the app can write there. You can add up to five channels, and enabled workspace notifications are posted to every channel in the list.

PIWOT℗ joins a public channel when you save it. For a private channel, the connection tries to invite the app for you. If Slack blocks that step, open the private channel's message box, run /invite @PIWOT, then return to PIWOT℗ and send the test again. Slack apps do not appear in the normal Add people search.

The exact set depends on your workspace role and your controls in Settings, then Notifications. Slack carries day-to-day request activity. Billing, security, direct mentions, team changes, and other events can use different default channels, so do not assume every in-app or email notification will also be posted to Slack.

Request cards are live. When a supported status move succeeds, PIWOT℗ updates the existing Slack card rather than leaving a misleading old status behind. A short progress note appears in the card thread so the change is still visible in the conversation history.

A link such as app.piwot.co/request/request-id opens that exact request after the viewer signs in. When the connected Slack workspace is allowed to view the request, PIWOT℗ can expand the pasted link into a request summary with its title, status, and useful actions.

The preview does not bypass PIWOT℗ access control. Someone who is not a member of the connected workspace still cannot use the link to open private request data.

A request card can offer moves such as Move to Active, Move to Done, Needs input, or Return to Active. You can also react to a mapped request card with ⚡ for Active, ✅ for Done, or ✋ for Needs Input. The first supported reaction performs the move and refreshes the card.

Slack follows the same rules as the board. Moving into Active can fail when every Active lane is already in use. PIWOT℗ then explains which work is occupying capacity so you can finish or move another request before trying again.

The composer shortcuts beside Slack's message field also provide New request and Move a request. New customer requests begin in Backlog. Open the PIWOT app inside Slack and use its Home tab for a board snapshot, Active capacity, Needs Input, Backlog, Done, and the next useful action.

Plain replies under a request card stay in Slack. This gives your team room for internal conversation without automatically copying every message into the customer-visible request history.

Mention @PIWOT in a reply when the message should become a request comment. For an earlier reply, open the message menu and choose Add to request. To add a Slack file as a request note, share it in the request thread with @PIWOT. PIWOT℗ confirms in the thread when the comment or file note was added.

PIWOT℗ first tries to recognize a Slack user from the available account information. If Slack and PIWOT℗ use different email addresses, type /piwot link. Slack returns a private link that works for 15 minutes. Open it while signed in to the correct PIWOT℗ account.

After linking, comments and status moves carry your PIWOT℗ name. Without a match, activity can appear as Someone via Slack. Use /piwot unlink to remove the explicit pairing. This identity link is different from a request link pasted into a channel.

Reconnect when private channels are missing, Slack says new permissions are required, or an older installation cannot use a newer feature. Accept the complete permission prompt, return to Connections, refresh the channel list, and run Save channel + test again.

Disconnect removes the workspace connection and stops PIWOT℗ from posting there. You can reconnect later, but you must confirm the workspace and notification channels again.